Getting started

1. Sign in with your own account. Never share an account or use someone else’s sign-in.
2. Confirm your active role. If you have more than one role, select the one that matches the task you are about to do.
3. Confirm the campus and school year. Check these before viewing or changing school records.
4. Open your role guide and complete the first-day tasks. Read notices and follow the on-screen confirmation after saving a change.

Not seeing the role or campus you need? Stop before making a change and contact the school’s designated support contact.

Privacy and safe use

• Use only the records needed for your work. Do not browse, download, or share student and family information unnecessarily.
• Protect shared devices. Lock or sign out when you step away; do not save passwords in a public or shared browser.
• Keep payments private. Do not send card, bank, payment-link, or invoice details through email, chat, or screenshots.
• Use safe examples for training. Screenshots in these guides use demonstration data. Do not reuse real student details in training material.

Support and escalation

• Student record, registration, or enrollment change: contact Staff.
• Classroom, attendance, lesson, or assessment question: contact the teacher or campus office.
• Teacher approval, calendar approval, or staff-access question: contact the Principal.
• Invoice, payment, or refund question: contact Staff or the school’s finance contact; do not send payment details.
• Sign-in, wrong role, or system error: contact the school’s designated account/support contact with the page, time, and a brief description. Do not include passwords or sensitive student details.

Open the video production plan for accessible scripts and safe capture guidance.

Common concepts

• Role: The active profile: Principal, Staff, Teacher, or Parent.
• Campus: The operational scope for courses, students, enrollments, and billing.
• School year: The academic year used to filter courses, registrations, and invoices.
• Enrollment status: A student's registration state, separate from invoice payment status.
• Invoice status: Billing state such as unpaid, partial, paid, waived, overpaid, or void. A waived invoice has no amount due because the charge was explicitly waived; it is not a payment.

Screenshot note

Screenshots show safe demonstration data. Names, invoice numbers, and balances in the production system will differ.

开始使用

1. 使用您自己的账号登录。不要共享账号，也不要使用他人的登录信息。
2. 确认当前角色。如果您有多个角色，请选择与当前任务相符的角色。
3. 确认校区和学年。查看或更改学校记录前，请先检查这两项。
4. 打开您的角色指南并完成第一天任务。阅读通知，并在保存更改后确认屏幕上的提示。

看不到需要的角色或校区？请先停止操作，再联系学校指定的技术支持联系人。

隐私与安全使用

• 只使用完成工作所需的记录。不要随意浏览、下载或分享学生和家庭信息。
• 保护共用设备。离开时请锁定或退出；不要在公共或共用浏览器中保存密码。
• 保护付款信息。不要通过邮件、聊天或截图发送银行卡、银行、付款链接或发票详情。
• 培训请使用安全示例。本指南截图使用演示数据；不要在培训材料中使用真实学生信息。

支持与升级处理

• 学生记录、注册或报名变更：联系员工。
• 课堂、考勤、课程内容或评估问题：联系教师或校区办公室。
• 教师审批、日历审批或员工权限问题：联系校长。
• 发票、付款或退款问题：联系员工或学校财务联系人；不要发送付款信息。
• 登录、角色错误或系统错误：联系学校指定的账号/技术支持联系人，并提供页面、时间和简短说明。不要包含密码或敏感学生信息。

打开视频制作计划，查看无障碍脚本和安全截图指引。

常用概念

• 角色：当前使用的身份，例如 Principal、Staff、Teacher、Parent。
• 校区：课程、学生、报名和付款的运营范围。
• 学年：用于筛选课程、报名和发票的学年。
• 报名状态：学生在课程中的注册状态，不等于发票付款状态。
• 发票状态：付款状态，例如未付、部分付款、已付、免除、多付或作废。免除表示费用已被明确免除，并不是一次付款。

截图说明

截图使用安全的演示数据。生产系统中的姓名、发票号和金额会不同。